At humandolls.com, we strive to ensure the quality and authenticity of our human dolls to provide an experience that meets, and often exceeds, customer expectations. We have stringent quality checks and secure packaging protocols in place to ensure our dolls reach you in perfect condition, aiming to prevent any need for cancellations or returns.
We commit to assisting you through the process to ensure your utmost satisfaction.
There are different scenarios under which you may wish to cancel your order. You might have changed your mind about the purchase, discovered an error in your order, or encountered unexpected financial circumstances. Regardless of the reason, we at humandolls.com are prepared to accommodate your needs in line with our cancellation policy. Please navigate to our 'Order Cancellation Procedure' section to learn more about the steps involved in order cancellation.
In any of these scenarios, please contact our customer support immediately.
If your order has not yet been added to the manufacturing queue, for instance, it's still undergoing quality control checks, the cancellation process is free of charge. This means you can request a full refund without incurring any penalties. However, we urge you to make such a decision promptly to avoid complications, as the order will be forwarded to the manufacturing queue shortly after passing the quality control checks.
In this case, we will refund the full amount, no questions asked.
If you decide to cancel your order before manufacturing of your human doll has commenced, we are happy to accommodate your request for 200€. We understand that circumstances can change, and we aim to provide flexibility for our customers. We just ask that you notify us as soon as possible, so we can halt the production process without incurring unnecessary costs.
These 200€ will be deducted from the total order price, and the difference will be refunded.
Please note that depending on our quality control and the length of the queue, it may take between 2 to 7 days before the manufacturing process of your human doll begins. This period allows us to properly plan and allocate resources to ensure the finest quality in the creation of your doll, and gives you time to react before this cancellation fee applies.
Should you wish to cancel your order shortly after the manufacturing process has begun, please be aware that a cancellation fee of 50% of the total order price will be incurred. This fee is necessary to cover the costs of the work already carried out on your human doll. We understand this may not be an ideal situation; however, it is a crucial condition that enables us to uphold the high-quality standards of products that our customers have come to expect from us. We appreciate your understanding and cooperation in this regard.
These 50% will be deducted from the total order price, and the difference will be refunded.
If you choose to cancel your order shortly before or after the manufacturing process has been completed, please be aware that a cancellation fee of 80% of the total order price will apply. This fee is necessary to cover the material costs and the skilled craftsmanship invested in realizing your human doll. We understand this might seem substantial; however, this measure ensures we can maintain the premium quality and bespoke nature of our products. Your understanding and cooperation are greatly appreciated as we strive to continue delivering top-grade, personalized human dolls for our esteemed clientele.
Even if you decide to cancel your order shortly before shipping, please note that the cancellation fee of 80% of the total order price still applies.
These 80% will be deducted from the total order price, and the difference will be refunded.
You cannot cancel an order after it has been shipped, so we cannot refund any of the costs. However, we guarantee that you will receive your human doll in the condition and quality you expect.
At humandolls, we understand the importance of customer satisfaction and the role that a flexible return policy plays in fostering trust. With many types of products, returns are accepted as a standard part of business. This is even true for certain adult-oriented products, including sex dolls, where hygiene and health considerations are carefully managed, but only if the package itself hasn't been opened.
However, due to the highly personalized nature of our human dolls, we uphold a stringent policy that restricts the return of these items. This policy is in place to ensure the safety, well-being, and absolute confidence of all our customers.
Most vendors operate under a strict policy that only allows returns if the human doll purchased is exactly as offered, meaning it has not been customized at all by the customer. Only in this specific case is a return even possible, and only if the hygiene seal has not been broken. This restriction can limit your options vastly.
In our case, none of the above applies. Each of our human dolls is a unique piece of work, tailored specifically to the individual preferences of our customers. The selection process for physical traits such as skin color, head type, add-ons, and more is highly personalized, creating an end product that is distinct and unique. These personalized features, which may include anything from specific body painting to detailed body modifications, mean that each doll is unlike any other.
Even if your name wasn't necessarily engraved on her forehead, the likelihood of finding a new customer with the exact same preferences as you is extremely low, making it virtually impossible to resell her. This high level of customization is our unique selling point and underscores the uniqueness of each doll, and is a core reason behind our strict return and cancellation policy.
This means that we cannot accept any returns, and thus cannot give out refunds.
At each stage of the decision-making process, we encourage our customers to reach out to our dedicated customer support team if they feel uncertain or unsure. Our team is well-equipped to answer any queries, provide in-depth information about our products, and guide you through the selection and customization process.
However, if after this consultative process, you still feel unsure or uncomfortable about your purchase decision, we strongly advise against proceeding with the purchase. As mentioned, due to the personalized nature of our human dolls and our strict return policy, it's essential that you are completely confident and comfortable with your decision before finalizing any transactions. Our primary goal is to ensure customer satisfaction and to provide a product that meets your specific needs and preferences.
You might feel more comfortable with one of our competitors. That's perfectly fine with us. The most important thing for us is that you are happy with your decision.
We understand that our return and refund policies may seem stringent, and we empathize with any concerns you may have. However, these policies are necessary to safeguard the high standards of quality and personalization that distinguish our human dolls. This level of customization is what sets us apart, and in turn, it necessitates a strict policy regarding returns and refunds.
We believe that adhering to this strict policy ensures the consistent delivery of unparalleled quality and individuality in every product we offer. Our ultimate goal is to create a truly personalized experience for each customer, and we are confident that the value and satisfaction derived from owning one of our uniquely crafted human dolls justifies our rigorous policies.